FAQ

Did not find your answer? Feel free to contact us!

GENERAL

WHERE CAN I FIND MORE INFORMATION ABOUT A PRODUCT?

If you are looking for more information, please check out the individual product pages. Here you will find photos, color descriptions, size charts and care instructions.

HOW DO I TAKE CARE OF MY FURMEY PIECES?

All items should be handled with care and should only be worn under owner supervision.

Knitted items should be washed with hand or with a delicate, 20C wool wash program. Please note that we use high quality yarns, and our products are made with the finest craftsmanship. Feel free to contact us if you have any doubts about cleaning or handling your products. Our FURMEY team is here to help!

WHICH SIZE FITS MY FURRY FRIEND?

In the size chart, we give examples of breeds to give an indication of each size.

However, to avoid the frustration of having to return or exchange an item, we highly recommend to measure your friend following the instructions below.

XS: Chihuahua, Teacup Poodle, Yorkshire

S: Toypoodle, Pomeranian, Jack Russell

M: French Bulldog, Shithzu, Dachshund

L: English Bulldog, Medium Labradoodle

XL: Ridgeback, Weimaraner

Back – Measure length from the base of the neck to the base of the tail.

Neck – Measure around the neck, allowing some extra room for a comfortable fit.

Chest – Measure the widest point around the chest, going all the way around.

Balloon image.

WHAT IF MY ITEM BECOMES DAMAGED?

If your FURMEY piece breaks or becomes damaged due to a manufacturing defect, we are happy to replace it or offer a store credit. If your item becomes damaged through normal use, we are unfortunately unable to take this item back.

SHIPPING & RETURNS

WHICH COUNTRIES DO YOU SHIP TO?

We ship worldwide from our furry headquarters in the Netherlands.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Please see the estimated shipping times on the Shipping & Returns page.

Can I return my order?

Of course you can play fetch with us. For further instructions, please check the Shipping & Returns page.

WHAT IF I WANT TO RETURN AN ITEM THAT FALLS OUT OF THE RETURN POLICY?

We will do our best to help you! If you wish to return something outside of our 14-day refund window, please contact us at customercare@furmey.world. If we accept your return, you will receive a refund in the form of a store credit.

MY PACKAGE GOT LOST, WHAT TO DO?

In case your package was lost or damaged before receiving it, please reach out to us at customercare@furmey.world. We will do everything we can to help you.

PAYMENTS

WHICH PAYMENT METHODS DO YOU USE?

We accept the following payment methods:

  • Ideal
  • Apple Pay
  • Paypal
  • Klarna

DOES FURMEY COVER CUSTOMS FEES FOR SHIPMENTS OUTSIDE EU?

Unfurrrtunately, we do not cover custom fees. Please consult the Shipping & Returns page for more information.

HOW LONG WILL IT TAKE BEFORE I RECEIVE A REFUND?

Once we have received and approved your return, we will process a refund to the same payment method used for your original order. Depending on your bank account, it can take up to 14 business days for you to receive the refund.

CAN I PURCHASE A GIFT CARD?

We offer online and physical gift cards in the following amounts:

  • €50
  • €75
  • €100
  • €200
  • €300

Online gift cards are sent to the email address provided at checkout. Physical gift cards are sent to the desired address in FURMEY packaging, with the costs for shipping added at checkout. All cards come with a furrytale FURMEY note.

Do you prefer to buy gift cards for another amount, or wish to add a personal message to the card? Share your wishes with us via info@furmey.world.

CAREERS

DO YOU HAVE ANY JOB OPENINGS?

We are always on the lookout for more fantastic friends to join our FURMEY world. Keep an eye on our Careers page for job opportunities.

CONTACT

WHICH WAY SHOULD I GO?

Need help? Please reach out to our Customer Care team on working days between 9:00am – 5:30pm CET/CEST at customercare@furmey.world