Shipping & Return Policy

Shipping & Returns

Which countries do you ship to?

We ship worldwide from our furry headquarters in the Netherlands.

How long will it take to receive m order?

Please see the estimated shipping times on the Shipping & Returns page.

Can I return my order?

Of course you can play fetch with us. For further instructions, please check the Shipping & Returns page.

What if I want to return an item that falls out of the return policy?

We will do our best to help you! If you wish to return something outside of our 14-day refund window, please contact us at customercare@furmey.world.  If we accept your return, you will receive a refund in the form of a store credit.

My package got lost, what to do?

In case your package was lost or damaged before receiving it, please reach out to us at customercare@furmey.world. We will do everything we can to help you.