How do I take care of my Furmey items?
All items should be handled with care and should only be worn under pet-parent supervision.  
Knitted items should be washed with hand or with a delicate, 30°C wool wash program. Please note that we use high quality yarns, and our products are made with the finest craftsmanship. Feel free to contact us if you have any doubts about cleaning or handling your products.
Which size fits my dog best?
In the size chart, we give examples of breeds to give an indication of each size.
However, to avoid the frustration of having to return or exchange an item, we highly recommend to measure your friend following the instructions below.  
1: Chihuahua, Teacup Poodle, Yorkshire, Mix (dogs up to 2 kg)
2: Toypoodle, Pomeranian, Jack Russell, miniature dachshund, Pincher, Mix (usually dogs from 2 kg up to 3 kg)
3: Toypoodle, dachshund, Italian Greyhound, Yorkshire, Malthese, Maltipoo, Mix (usually dogs from 3 kg up to 4 kg)
4: Dwarf Poodle, Mini labradoodle, Small French Bulldog, Normal Dachshunds, Mix (usually dogs from 4 kg up to 7 kg, note this should be a small French Bulldog and a Dachshund of 7 kg, all other breeds recommended this size should be under 5 kg)
5: Dwarf Poodle, Medium Dachshund, Frenchie, Mix (usually dogs from 5,5 kg up to 10 kg, note this should be a French Bulldog or Medium Dachshund of 10 kg, all other breeds recommended this size should be under 7 kg)
6: Medium Labradoodle, Whippet, Small Vizsla, Mix (usually dogs from 10 kg up to 15 kg)
7: Galgo Dog, Labradoodle, Weimarener Mix (usually dogs from 15 kg up to 21 kg)
8: Rhodesian Ridgeback, Labrador, Golden Retriever, Weimaraner, Mix (usually dogs from 21 kg up to 30 kg)

How to measure:
Back - Measure length from the base of the neck to the base of the tail.
Neck - Measure around the neck, allowing some extra room for a comfortable fit.
Chest - Measure the widest point around the chest, going all the way around.
What if my Furmey items get damaged?
If your FURMEY item(s) breaks or becomes damaged due to a manufacturing defect, we are happy to replace it or offer a store credit. If your item becomes damaged through normal use, we are unfortunately unable to take this item back. Please not Furmey items are tested and used by many dogs, they are made to use and made to last. Which means your dog should be able to walk and play in it.
Do you ship world wide?
Yes, we ship our products world wide from our headquarters in Amsterdam, The Netherlands.
How long will it take to receive my order?
- Orders to Netherlands, Belgium and Germany take up to 1 to 3 working days.
- Orders to other countries in Europe take up to 3 to 5 working days.
- Orders outside of Europe take up 7 to 10 working days.
Any other question?
We can't wait to serve you with our help, may you have any additional question. Feel free to contact us at Better footprints, made together.

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